Last Updated January 10, 2025
Lilo AI Corp ("we" or "us") prioritizes data privacy and information security. This Privacy Policy explains how personal information is handled, including the types of data collected, the purposes for its use, and the circumstances under which it may be shared with third parties. It also outlines the rights and responsibilities you have regarding your personal information. The policy applies to any personal information provided when you visit our websites, use our mobile applications, or engage with our services linked to this Privacy Policy. By accessing our sites, using the services, or sharing your personal information, you agree to the terms of this policy and any related terms of service. It is important to review this document carefully to fully understand your rights, responsibilities, and liabilities.
Lilo AI Corp acts as a "data controller," meaning it determines the purposes and methods for processing personal information received during its operations. Personal information refers to data that identifies or can be linked to an individual or household and is protected under relevant data protection laws. This does not include anonymized or de-identified data, which cannot be attributed to a specific individual or household and is not subject to data protection regulations. The company may anonymize or de-identify personal information, and such data is excluded from this Privacy Policy, allowing the company to use it for any purpose.
Lilo AI Corp collects personal information to provide its services, fulfill legal obligations, support business operations, and for purposes outlined in this Privacy Policy. Without such information, the company may be unable to deliver services or process transactions you request. The types of personal information collected include:
This information is collected to enhance the user experience, tailor services, and meet operational needs.
When you access the Site, data is automatically collected using various technical tools. This data relates to your device and your interactions with the Site and other websites. Usage and device data include traffic information, usage logs, browsing and search history, as well as resources accessed on the Site. Additional details about your device, such as unique identifiers like device type, IMEI, Wi-Fi MAC, IP address, operating system, browser type, and mobile network information, are also gathered. Diagnostic information, including crash logs, performance metrics like launch time or energy usage, and other technical diagnostics, is collected to improve the user experience. Cookies and tracking technologies are used within the Site to analyze user behavior. Cookies are small files stored on your device, which can be disabled through device settings. However, disabling cookies may limit functionality. Other tools, such as web beacons and pixel tags, help analyze Site usage, monitor content popularity, and ensure system integrity. Additionally, advertisements you interact with are recorded to enhance service quality. The Site uses monitoring tools like cookies and other technologies to safeguard, improve, and analyze usage. By using the Site, you consent to such monitoring and recording. In some cases, non-cookie technologies provided by service providers are deployed to support digital advertising programs. These include browser cache, locally stored objects, and statistical identifiers calculated from your device or browser data, designed to distinguish your device from others.
We collect personal information through direct interaction, automated processes, and third-party sources. Direct collection occurs when you provide information while using our Services, such as during account registration, purchases, or subscriptions, or when you engage with or contact us directly. Automated collection involves gathering information like usage data and cookies as you interact with the Site, as outlined in the "Technical Data" section. Additionally, we may receive personal information from third-party sources, including publicly available databases, social media platforms, advertising companies, service providers, and business partners.
We use the personal information we collect to perform our Services, comply with legal obligations, and promote our business interests. This includes providing, operating, maintaining, and improving our Services, as well as using content to train models. We also use the information to enable access to and usage of our Services, process transactions, and send related information such as order confirmations and invoices. We send messages about your requests, questions, and customer service inquiries, and we also send technical notices, updates, security alerts, and administrative messages. Promotional and marketing communications may be sent, including information about our Services, features, surveys, newsletters, offers, promotions, contests, and events. We monitor and analyze trends and activities to support our business, investigate and prevent fraudulent transactions, and ensure unauthorized access to our Services is blocked. Additionally, we comply with applicable laws, protect our rights, and respond to law enforcement and legal requests. We also adhere to due diligence laws related to security, anti-terrorism, anti-bribery, customs, immigration, and other similar matters.
We share your personal data as outlined in this Privacy Policy and as allowed by applicable law. We disclose personal data to third-party service providers for purposes like payment processing, customer service, business analytics, fraud prevention, and legal compliance. In cases of business restructuring, such as mergers, acquisitions, or sales, we may share personal data as necessary for negotiations or transactions. Additionally, we may disclose personal data if required by law, government order, or legal process, to protect our rights, property, or the safety of individuals, or in urgent circumstances. If necessary to fulfill a transaction or request, we may share your personal data with third parties, and by engaging with us, you consent to this disclosure.
We may interact with you on various social media platforms like Facebook, Twitter, LinkedIn, and Instagram. If you reach out to us via these platforms for customer support or other inquiries, we may respond through the platform's direct messaging tools, and those interactions are governed by this Privacy Policy. However, the use of the social media platform itself is subject to the platform's terms and policies. Some platforms may automatically provide us with your personal information based on the platform's terms and your privacy settings. The Site includes social media features and widgets, such as the "Facebook Like" button or "Share This" button, which may collect your IP address and the page you're accessing. These features may also set cookies to function properly and are either hosted by third parties or directly on the Site. Your interactions with these features are governed by the relevant social media platform's privacy policy. If you wish to modify or delete the information (Platform Data) we obtain from a social media platform, please contact us as outlined in the “Contact Us” section, specifying the platform and the data you wish to modify or delete. We may also delete Platform Data if requested by the platform.
The period for retaining your personal information depends on the purpose for processing the data. We retain personal information necessary to provide our Services, facilitate transactions, comply with legal obligations (such as tax filings or export control laws), and for as long as needed to defend our legal or business interests. In other cases, personal information is retained as long as necessary to fulfill the purposes outlined in this Privacy Policy. The Company is based in Ecuador, and the personal information we collect and process is stored in the South America region. We may also use service providers that store personal information both in Ecuador and other countries. Note that Ecuador and other countries may not offer the same level of protection for personal information as your country, and when your data is transferred to Ecuador or elsewhere, it may be accessible by local government authorities as required by law. By continuing to provide us with your personal information, you acknowledge and agree that it will be transferred to and stored in Ecuador and other countries.
We use various security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. However, no system can be fully secure, and we cannot guarantee the absolute security of your personal information. We are not responsible for the security of personal information transmitted over networks we do not control, such as the internet and wireless networks. Any personal information you provide to us is at your own risk. We are not liable for any data incidents or events caused by third parties that compromise the security of your personal information. Additionally, the security of your personal information also depends on you. If we provide you with a username and password for accessing our Services, you are responsible for maintaining the confidentiality and security of those credentials. If you believe your login credentials have been compromised, you must contact us immediately, within 24 hours. We may contact you via email or other means if legally required to notify you about a data security incident involving your personal information.
The Site is not intended for use by children and is not directed at individuals under the age of eighteen (18). If you are under 18, you are prohibited from accessing or using the Services, including the Site, or providing us with your personal information.
By providing personal information to the Company, you confirm that it is accurate, reliable, and relevant to your relationship with the Company. You represent and warrant that you have the authority to provide this personal information, including any concerning third parties, and that it does not violate any data protection laws or infringe on privacy rights. You agree to indemnify the Company against any claims or damages arising from providing this information. Under applicable local laws, you may have privacy rights such as the right to know about our processing of your personal information, request its deletion, correct it, and be free from discrimination based on exercising these rights. We do not sell or share personal information for advertising or use sensitive information to infer characteristics about consumers. To exercise your rights, you can submit a request via contact@liloai.app. Verification of your identity may be required to ensure the security of your personal information. If you do not have an account with us or if we suspect fraudulent activity, additional verification may be needed. You can also submit requests through an authorized agent, provided the agent has written permission, and you may need to verify your identity and residency. If you wish to appeal a decision regarding your rights, you can send your appeal to contact@liloai.app.
It is important that the personal information you provide to us is accurate and reliable. In certain cases, you can directly edit your account to update or change personal information such as your name, telephone number, address, and email. You must make such changes when necessary. Additionally, you can review, update, or modify your personal data, including your profile and contact information, at any time by contacting us as outlined in the "Contact Us" section below.
You have the right to opt out of receiving email marketing communications from us. Typically, the email marketing messages you receive will include an option to “unsubscribe” from future communications. You may also unsubscribe by contacting us as outlined in the "Contact Us" section below. Additionally, you agree to immediately notify the Company in writing if you no longer own, license, or use the email address to which you subscribed for receiving email marketing from us.
We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected in the "Last Updated" section above. It is your responsibility to periodically review the Privacy Policy to stay informed about any amendments. Your continued use of the Services after any changes to this Privacy Policy signifies your consent to the updated terms. While we may send communications, such as emails or text messages, about changes to our Privacy Policy, this does not relieve you from your responsibility to review the policy periodically.
If you have questions regarding this Privacy Policy or our handling of your personal information, would like to request more information from us, or would like to exercise a data privacy right, please contact us atcontact@liloai.app.